That error indicates whoever created the PDF file(s) have set permissions on that PDF file, do you have the Adobe Reader app installed on your phone and are you able to open the PDF's on that app.
PDF converting...secure with IRM... can't open!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 84%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Ms Mystified
0
Reputation points
Just bought a New phone.. samsung s25. Everything works fine.. except this; I can't open downloaded pdf files from one particular app. I keep getting these 2 screens: 1. "Converting PDF" and then 2."CONVERTING PDF, the file cannot be opened because it is secured with IRM (Information Rights Management) "Please help, this is driving me nuts. All other pdfs I receive through email i can open, without fail. But this one app... no way. Hoping for a solution.. thank you!!
Windows for home | Other | Accessibility
2 answers
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DaveM121 793.7K Reputation points Independent Advisor2025-08-17T07:50:27.19+00:00 -
Ms Mystified 0 Reputation points
2025-08-17T07:59:03.0033333+00:00 Goodmorning Dave,Thanks for replying. I don't have the Adobe Reader app in my phone. Didn't on my previous one either. That's the weird thing, because on my previous one, a s21, it was never an issue. How safe is the adobe reader app? Can I download it from the google play store?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(192, 45%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED2%3C/text%3E%3C/svg%3E)
DaveM121 (2) 12,920 Reputation points Volunteer Moderator2025-08-17T09:06:03.52+00:00 Adobe Reader is the default and a 100% safe app to use to open PDF files, it is the original and best app for PDF files, and it is available from the Google Play Store.
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Ms Mystified 0 Reputation points
2025-08-17T09:25:49.77+00:00 Just installeren the Adobe Reader app. Upon opening the pdf files, i mistakenly chose the Word app to use when asked which app hascto be used to open the file. Now it gives the exact same comment... the irm one... sigh... now what?
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Ms Mystified 0 Reputation points
2025-08-17T17:01:24.3666667+00:00 Hello DaveM121, Tried again... deleted acrobat reader and the app in question. Restarted android, downloaded both apps again en retried, and it worked! Thanks for your help!Sincerely Ms Mystified
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