MSoft forum volunteer
Does your computer is - Desktop or laptop - Loaded with Wins 7 isn't it,.?
This troubleshoot may work, for both type of computers-- click Start >> Control Panel > Network & internet >> Network and Sharing Center >
on left side - under "Control Panel Home" click on [Change adapter settings]
Look for the << Wireless Network Connection icon >> if the line underneath
shows “Disabled“ then Right-click on >> Wireless network card and select “Enable”
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As additional guideline. Apply the fixes shown on this video below