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my customer use microsoft entra for their security , but the system show their public ip in phuket province and it incorrect.
IP Address: xxx.xxx.xxx.xxxIncorrect location: Phuket , Phuket TH
Correct location: Samut Prakan , Phra Pradaeng TH
Correlation ID: xxx xxx xxxx
tennant name : xxx xxxx xxxx
Please help to correct the location .
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Hi @Janejirawan Seepanya I've edited this comment because it included your personal information. Please make sure to share any PII only through private messages in the future. Thank you.
Hello @Janejirawan Seepanya
Removing this comment as it contains your PII. Kindly share your PII information going further in the Private message only. Thanks
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 77%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Hello @Kittivin Boonchupliang
Based on your description, it appears that your geolocation is being reported incorrectly. To resolve this, we will need to involve our Product Group team for further investigation.
To proceed, I kindly ask that you share the following details via private message, as this information includes Personally Identifiable Information (PII):
Tenant Id:
IP Address:
Incorrect Location Displayed:
Correct Location:
Correlation ID:
Thanks
