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Powerpoint Crashes when selecting a font from the ribbon

Richard Crowther 20 Reputation points
2025-08-11T22:32:48.41+00:00

In PowerPoint when using the font selector in the ribbon to change the font PowerPoint closes.

By right clicking the text and chosing font it works fine. All other Office Apps are working fine.

I have run repairs to Office and Windows but problem persists. Any ideas?

Here is the event log:

Log Name: Application Source: Application Error Date: 2025/08/11 23:52:45 Event ID: 1000 Task Category: Application Crashing Events Level: Error Keywords:
Description: Faulting application name: POWERPNT.EXE, version: 16.0.19127.20064, time stamp: 0x6893985b Faulting module name: KERNELBASE.dll, version: 10.0.26100.5742, time stamp: 0x5a9c5dea Exception code: 0xc06d007f Fault offset: 0x00000000000c66ca Faulting process id: 0x3A10 Faulting application start time: 0x1DC0B0A26E75560 Faulting application path: C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: 9a1e6c4b-9fa0-488a-af98-7ce6006d7164 Faulting package full name: Faulting package-relative application ID: Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> <EventID>1000</EventID> <Version>0</Version> <Level>2</Level> <Task>100</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2025-08-11T21:52:45.3512790Z" /> <EventRecordID>534</EventRecordID> <Correlation /> <Execution ProcessID="3388" ThreadID="21584" /> <Channel>Application</Channel> <Security UserID="S-1-5-21-1348440777-341500831-1863423533-1010" /> </System> <EventData> <Data Name="AppName">POWERPNT.EXE</Data> <Data Name="AppVersion">16.0.19127.20064</Data> <Data Name="AppTimeStamp">6893985b</Data> <Data Name="ModuleName">KERNELBASE.dll</Data> <Data Name="ModuleVersion">10.0.26100.5742</Data> <Data Name="ModuleTimeStamp">5a9c5dea</Data> <Data Name="ExceptionCode">c06d007f</Data> <Data Name="FaultingOffset">00000000000c66ca</Data> <Data Name="ProcessId">0x3a10</Data> <Data Name="ProcessCreationTime">0x1dc0b0a26e75560</Data> <Data Name="AppPath">C:\Program Files\Microsoft Office\root\Office16\POWERPNT.EXE</Data> <Data Name="ModulePath">C:\WINDOWS\System32\KERNELBASE.dll</Data> <Data Name="IntegratorReportId">9a1e6c4b-9fa0-488a-af98-7ce6006d7164</Data> <Data Name="PackageFullName"> </Data> <Data Name="PackageRelativeAppId"> </Data> </EventData> </Event>

Microsoft 365 and Office | PowerPoint | Other | Windows
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Answer accepted by question author
  1. Kimberly Olaño 16,260 Reputation points Independent Advisor
    2025-08-12T02:04:28.8866667+00:00

    Hi Richard, this is Kimberly. I'm glad to assist you today.

    Since the issue occurs specifically when opening the font dropdown in the ribbon, it likely tries to preview installed fonts, if one is corrupt, it can crash.

    Go to: C:\Windows\Fonts

    Sort by "Date modified" to find any recently installed fonts.

    Temporarily move suspect fonts to a different folder (right-click > Delete or move via CMD/Powershell if locked).

    Restart PowerPoint and try again.

    You can also use a tool like FontBase or NexusFont to manage and test font integrity.

    If the issue is not with the fonts dropdown, Start PowerPoint in Safe Mode

    This will rule out any add-in interference.

    Press Win + R, type:

    powerpnt /safe

    Try reproducing the crash.

    If it doesn't crash in Safe Mode, a third-party add-in is likely the cause.

    To disable add-ins:

    Go to File > Options > Add-ins

    At the bottom, set "Manage" to COM Add-ins and click "Go..."

    Disable all, restart PowerPoint, and re-enable one-by-one.

    Should you have more questions, please let me know.

    Best regards,

    Kimberly

    2 people found this answer helpful.

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