Immediate time out of websites

Question

Immediate time out of websites

John Olczak 0

I am logging in to my workplace portal. It works fine. When I click on the health portal, it opens a seperate window as normal but then immediately times me out.

It also does the same thing when I'm trying other websites.

It seems that switching over to a new window or app is for some reason not working.

This was working on a rather old personal computer and my work computer. But this is a brand new one and it's not working.

1 answer

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Answer 1

Hello John Olczak,

Thank you for reaching out to the Microsoft Q&A Forum!

Regarding the issue you're experiencing with Websites Timeout When Switching to New Window or App, I understand this must be frustrating, and I'm here to help you resolve this.

It seems that you are experiencing immediate timeouts when accessing certain websites (e.g., health portal) from a new window or tab on a new Windows 11 Home PC. The issue does not occur on older personal or work computers. The workplace portal loads fine, but secondary sites time out instantly. Let’s analyze the root cause of the issue so that we can find the most appropriate solutions.

The timeout when switching to a new browser window or app could stem from several potential causes:

Browser Configuration Issues
Network Configuration Problems
Third-Party Security Software or Firewall
Incomplete SSO (Single Sign-On) or Token Expiry

To help us narrow down the cause and work towards a solution, please try the following initial troubleshooting steps:

Solution 1: Browser Cookie and Security Settings

For Microsoft Edge:

Open Edge → Settings (three dots menu)
Go to Privacy, search, and services
Under Cookies and site permissions, click Cookies and site data
Ensure "Block third-party cookies" is set to Off or Allow
Add your workplace portal to Sites that can always use cookies

For Chrome:

Settings → Privacy and security → Cookies and other site data
Select "Allow all cookies" temporarily to test
Add workplace sites to "Sites that can always use cookies"

Solution 2: Windows Firewall and Security Configuration

Open Windows Security (Start → Settings → Privacy & Security → Windows Security)
Go to Firewall & network protection
Click Allow an app through firewall
Ensure your browsers are allowed through both Private and Public networks
Consider temporarily disabling Real-time protection to test if Windows Defender is interfering

Solution 3: Optimize Network Settings

Run Network Troubleshooter

Press Windows + I to open Settings.
Go to System > Troubleshoot > Other troubleshooters.
Run the Internet Connections and Network Adapter troubleshooters to diagnose and fix connectivity issues.
Follow any prompts to reset network settings if recommended.

Change DNS Settings

Go to Settings > Network & internet > Wi-Fi or Ethernet > Edit next to DNS server assignment.

Set to Manual, choose IPv4, and enter:

Preferred DNS: 8.8.8.8 (Google)
Alternate DNS: 8.8.4.4 (Google)

Save and reconnect to the network, then test the portal.

Reset Network Settings

Go to Settings > Network & internet > Advanced network settings > Network reset.
Click Reset now and confirm. This will reset all network adapters and configurations.
Reconnect to your Wi-Fi or Ethernet and retest the portal.

Solution 4: Disable or Uninstall Third-Party Software

Check for Pre-Installed Software:

On a new PC, check for manufacturer utilities (e.g., Dell SupportAssist, HP Sure Click) or pre-installed antivirus software (e.g., McAfee, Norton) that may interfere with network traffic.
Open Task Manager (Ctrl + Shift + Esc) and look for unfamiliar processes under the Processes tab.

Uninstall Conflicting Software:

Go to Settings > Apps > Installed apps.
Search for and uninstall any third-party security or VPN software.
Reboot the PC and test the portal.

Boot in Safe Mode with Networking:

Press Windows + R, type msconfig, and press Enter.
Go to the Boot tab, check Safe boot with Network, and click OK.
Restart the PC and test the portal in Safe Mode to rule out third-party interference. If it works, a third-party app is likely the cause.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Please keep me informed.

Warm regards,

Hendrix-MSFT | Microsoft Q&A Support Specialist

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John Olczak 0 Reputation points

2025-08-04T23:54:26.0633333+00:00

Hello Hendrix,

I appreciate your support. From your intro, you understand the problem I've laid out. I went through all 4 options but none seem to work. There were about 70 processes running on the task manager, most of which I'm not familiar with so I didn't take action there. I had already deleted preloaded anti-virus as well.

One additonal tidbit, the issue is the same on both Chrome and Edge so I don't think it's a setting within those apps.

Any more ideas?

Thanks again!
Hendrix-V 5,250 Reputation points Microsoft External Staff Moderator

2025-08-05T06:41:25.06+00:00

Hi John Olczak,

Thank you for updating more detailed information on the issue!

I can suggest another method for you to try, which is the clean boot.

Clean Boot starts Windows with a minimal set of drivers and startup programs. It helps identify whether background programs are interfering with your system.

Step 1: Open System Configuration

Press Win + R, type msconfig, and press Enter.

In the System Configuration window, go to the Services tab.

Check Hide all Microsoft services (important!).

Click Disable all.

Step 2: Disable Startup Programs

Press Ctrl + Shift + Esc to open Task Manager.

Go to the Startup tab.

Right-click each enabled item and select Disable.

Step 3: Apply and Restart

Go back to the System Configuration window.

Click Apply, then OK.

Restart your PC.

Disclaimer: A “clean boot” starts Windows with a minimal set of drivers and startup programs. It helps to determine whether a background service is interfering with your game or program and to isolate the cause of the problem. These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step so that it will help you get back on track.

I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Please keep me informed.

Warm regards,

Hendrix-MSFT | Microsoft Q&A Support Specialist

===========================================================

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
John Olczak 0 Reputation points

2025-08-06T00:04:17.3933333+00:00

Thanks again Hendrix,

As you mentioned, your steps were very clear and accurate. However, the problem persists.

Any other ideas?

Is there an escalation process, maybe even a paid service to remote in to my pc?

Thanks! John
Hendrix-V 5,250 Reputation points Microsoft External Staff Moderator

2025-08-07T03:44:55.6833333+00:00

Hi John Olczak,

This is Hendrix from Q&A Community Support team.

The core issue may be that you are using a workplace portal, which typically has poor compatibility and newer browser versions may not work properly with it. As you mentioned that your old computer works fine, likely because it uses an older browser version that is compatible. Please provide more information about the browser version on your old computer since the issue may be due to the browser version.

Additionally, you can try a browser with a different kernel (preferably an IE-based kernel) to check if the issue resolves. Since Chrome and Edge use the same kernel, they may encounter the same error.

If you found the answer helpful, we’d really appreciate it if you could click "Accept Answer" and kindly give it an upvote. Your feedback helps others in the community too!
Hendrix-V 5,250 Reputation points Microsoft External Staff Moderator

2025-08-19T08:36:15.9066667+00:00

Hi John Olczak,

Just checking in to see if the above information was helpful. If you have any further updates on this issue, please feel free to post back. If you think my reply is helpful to you, please remember to mark it as an answer.

Warm thanks,

Hendrix Vu | Microsoft Q&A Support Specialist

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Immediate time out of websites

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