http://offline.officeapps.live.com/outage.html

Hi there,

I'm Cherrelyn, and I'm here to help.

That error usually appears when there’s a temporary issue with Microsoft’s activation or redemption service. If you've already tried refreshing the page or switching browsers, it may simply be a timing issue. I suggest waiting a bit and trying again later. If it persists, restarting your device or redeeming the code from another network can also help rule out connection issues.

Warm regards,

Cherrelyn

Hi Redmar,

Thanks for the update, and I'm sorry if still don't work after trying that it’s possible the product key might already be linked to a different account or there’s an issue on Microsoft’s end. The best option is to contact Microsoft support directly via this link https://support.microsoft.com/en-us and ask them to check the key status and help complete the activation manually.

Warm regards,

Cherrelyn