In case you have Fingerprint reader, then you have to install the required driver.
If you don't have the device, then you may purchase external Fingerprint readers and connect it with USB.
Windows Hello Fingerprint not Available
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 13%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Jake Sokol
101
Reputation points
Folks - in account settings, fingerprint options shows as being unavailable. How do i enable this? I have a lenovo X1 carbon that does have a fingerprint reader right on the power button
Thanks
Windows for business | Windows Client for IT Pros | Devices and deployment | Configure application groups
3 answers
Sort by: Most helpful
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 45,586 Reputation points Volunteer Moderator2021-08-02T15:39:24.953+00:00 -
Jake Sokol 101 Reputation points
2021-08-10T00:43:44.597+00:00 i installed the driver but Windows hello fingerprint is still showing as 'this option is currently unavailable
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 44%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)