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iOS App for Microsoft Loop keeps crashing at startup

Anonymous
2024-01-05T10:25:51+00:00

Hi

since version 2.80 the Microsoft Loop app for iOS keeps crashing at start up.

When I delete it and reinstall it works once or twice when opening. After that it does not work anymore.

It only shows the logo and then crashes.

First I thought it had to do with Microsoft Intune policies (because it showed there a message that data is now protected with corporate policies) when adding my work account. but even after reinstall when I do not add the work account and only my private microsoft account it keeps crashing.

I have iOS version 17.1.2 - but it worked before on that version.

Thanks for the feedback.

Microsoft 365 Insider | Loop | iOS
Microsoft 365 Insider | Loop | iOS
A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

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  1. Anonymous
    2024-01-08T21:54:59+00:00

    Hello! trusty_SG

    Thank you for posting n Microsoft Community

    I understand that you're experiencing issues with the Microsoft Loop app on your iOS device. This issue could be caused by a number of factors, including a corrupted installation or a conflict with other apps on your device.

    Allow me to ask:

    • Just to confirm when adding your work account the Microsoft Loop doesn't crashes? But adding the personal Microsoft account it keeps crashing?
    • Are there any error message showing besides the one in Microsoft Intune policies?

    Here are a few troubleshooting steps you can try:

    1. Clear the app cache: Go to Settings > General > iPhone Storage > Microsoft Loop > Offload App. Then, reinstall the app from the App Store.
    2. Update your iOS version: Make sure your device is running the latest version of iOS. You can check for updates by going to Settings > General > Software Update.
    3. Restart your device: Try restarting your iPhone or iPad by pressing and holding the power button until the "slide to power off" option appears. Then, slide to power off and wait a few seconds before turning your device back on.

    I hope this helps! Let me know if you have any other questions or concerns.

    Thank you,

    Vince

    Microsoft Community Moderator

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  2. Anonymous
    2024-01-12T00:30:46+00:00

    Hello trusty_SG

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

    Thank you for understanding.

    Regards,

    Vince

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  3. Anonymous
    2024-01-12T00:39:36+00:00

    there was an update to the app and now seems to be ok. will come back if that changes.

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  4. Anonymous
    2024-01-12T18:19:58+00:00

    We were doing some basic testing of the Microsoft Loop app before publishing on our company portal site. I installed on multiple iPhones one with the latest 17.2.1 and one with 16.6.1 and after installing the app you login, it gets our app protection policies and seems to work normal but once you close of the app go to open again it just flashes and closes out. I have uninstalled and reinstalled several times and still see the same experience. Any help would be appreciated.

    2 people found this answer helpful.
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  5. Anonymous
    2024-04-29T02:54:07+00:00

    I have the same issues which persists even after following the trouble shooting steps proposed above.

    1 person found this answer helpful.
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