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Preview Version of Office 2507 Build 19005.20000 Error in Access

Anonymous
2025-06-11T17:42:33+00:00

My 365 was recently upgraded to Version 2507 Build 19005.20000.

One of my primary databases stopped working with this upgrade. The file tries to display the splash form, but with only a couple of controls on it, freezes, and crashes out completely (back to windows). Even if I open the form in design view, it crashes. I can make a copy of the form, but that also crashes. The code appears to be intact. I can view it, but if I edit it at all the form pops up in design view and the db crashes.

I've attempted to open backups of this database from months ago, and I get the same issue.

I've used computers belonging to other users to open the exact same file, and everything works ok on their machines that don't have 2507.

I've tried to roll back to a previous version of Office, and am unable to do so. I've followed the Click2Run instructions and tried multiple different versions to roll back to. I keep getting this "Something went wrong Error: 30183-27 (400)." This process has worked for me in the past.

I've completely uninstalled Office and reinstalled, hoping to get the current general release version. I continue to get the version that is in beta instead of the current release version that works for my users.

Any help would be appreciated.

Microsoft 365 Insider | Access | Windows

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  1. Anonymous
    2025-07-14T19:22:03+00:00

    Hello Jim,

    Welcome to Microsoft Community.

    I understand the inconvenience this issue has caused you.

    Your core problem now is that you are stuck in a preview/beta channel, which is why simply reinstalling Office gives you the same broken version back. The standard rollback failing with error 30183-27 (400) also points to a channel or permission issue.

    Your machine is enrolled in the Office Insider Program (either the Beta or Current Channel Preview). This is why uninstalling and reinstalling just pulls the latest preview build. The solution is to first change your update channel and then force an installation of a stable version.

    You can manually Revert Using the Office Deployment Tool (ODT):

    Step 1: Download the ODT from Microsoft: Download Office Deployment Tool from Official Microsoft Download Center

    Step 2: Run the downloaded .exe file. It will ask you to extract files to a folder. Create a simple folder for this, for example C:\ODT:

    >> In the same folder (C:\ODT), create a new text file and name it configuration.xml.

    >>> Open the file in Notepad and paste the following text into it. This configuration tells Office to install the latest version from the Current Channel, which is the standard stable release.

      

    Note: If you use a 32-bit version of Office, change OfficeClientEdition="64" to OfficeClientEdition="32")

    Step 3: Open the Command Prompt as an Administrator.

    >> Navigate to your ODT folder by typing: cd C:\ODT

    >>> Run the following command to download the stable Office files based on your configuration:

       setup.exe /download configuration.xml

    Step 4: Once that is complete, run this final command to install the stable version over your broken preview build:  setup.exe /configure configuration.xml

    Please let me know if it helps.

    Best regards,

    Alex | Microsoft Community Support Specialist

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