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Unable to Add "Some" users to Loop Account

Anonymous
2023-08-23T20:51:37+00:00

I have had this issue for almost 5 months. We moved from Microsoft Teams Free to Paid version.

It is extremely essential that we have Microsoft Loop access across the company so that everyone can share knowledge base. However it is very interesting that my old colleagues that were on Old Microsoft teams are still not found in the search function in the Microsoft Loop WorkSpace. Any new hire that we have in the company are able to be added. Just not old employees.

This has been bothering. We opened 4-5 tickets and no one in MS seems to be able help.

Microsoft 365 Insider | Loop | Other
Microsoft 365 Insider | Loop | Other
A collaborative workspace app in Microsoft 365 designed to help teams co-create, stay organized, and work together in real time across apps and devices.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2023-08-24T19:55:08+00:00

    Good day, Chirag Patel4.

    Thanks for reaching out to our Microsoft Community Forum. Please accept our warmest regards and sincerest hope that all is well.

    We understand that you are having some issues adding users to Microsoft Loop. This is especially the case with old employees of the company.

    As explained in the link below, Microsoft Loop is still in Public Preview. As such there are still features that need to be improved on and thus issues like the one you have cannot be resolved right away.

    https://support.microsoft.com/en-us/office/get-started-with-microsoft-loop-9f4d8d4f-dfc6-4518-9ef6-069408c21f0c

    Also, since you're using Microsoft Loop in an enterprise environment, you should contact your company's I.T. department about this issue. As stated in the link above, your I.T. department does have full control of Microsoft Loop.

    Regardless of what you I.T. department says or does though, I highly recommend that you provide this experience of yours -- including the 4-5 tickets -- as feedback to our developers directly. They'd love to hear from you about what’s working well, what’s not, and any ideas for improvements including possible new features and functions. Your input will help us improve the user experience for you and all users worldwide.

    To send us your feedback, go to the bottom right corner, select Help> Give feedback.

    Giving feedback in Microsoft Loop

    On Android or iOS, tap your profile picture at the top left to find Help and feedback.

    Thanks again for choosing Microsoft! We’re here when you need us.

    Respectfully,

    Glenn Rue

    Forum Moderator

    Microsoft Community

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  2. Anonymous
    2023-09-01T09:58:00+00:00

    Hello, Chirag Patel4.

    We haven't heard from you in the last 72 hours, so we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.

    https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F

    Thank you for understanding.

    Respectfully,

    Glenn

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