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We have multiple customers without being part of the Microsoft Insider Program were some how updated to Microsoft Insider Version 2506 Build 16.0.18925.20050. And within Access, some button text does not display. Rolling back their Office to version 2505 will fix this issue. I am able to replicate this issue by updating Office to Version 2506 Build 16.0.18925.20050 using the Office Deployment Tool. Issue seems to be that some of the command buttons now includes an image in the Picture property, causing the button text not to show up. If I remove the image from the Picture property, the button text will display correctly. There are large number of buttons this have occured in within our Access database, there is no way for us to manually go though these and remove them. And this issue seems to only occur in Version 2506. If I rollback to Version 2505, the button text will display correctly. I have attempted to update the Insider Version 2507 to see if the issue has been fixed in that version. However, I have no luck with updating to Version 2507, it is returning Error Code: 30183-27(400) when attempting to update. From looking at other post, looks like there is some issue with updating to Insider version 2507.
Is Microsoft aware of this issue with Insider Version 2506 being release for customers who is not part of the Insider Program? And are they aware of this button issue within Access Version 2506. Currently, version 2507 can't be installed, so I am unable to verify if this issue exist in that version. We already have over 50 customers affected by this issue. If this issue is released in the next current channel, this will be a huge problem for us.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem that occurred yesterday (2025/06/24) mid afternoon. Thanks for sharing.
I have just checked my version it is
Microsoft® Access® for Microsoft 365 MSO (Version 2506 Build 16.0.18925.20076) 64-bit.
Manually removing the image from the buttons restores the displayed text.
Dear Lau12345,
Good day! Welcome to the Microsoft Community.
I understand that you are having some issues with your particular version of Access. The Picture property contains an image which causes the button text to not display. I understand the inconvenience this may cause you and I will do my best to help you!
After my test, I found the same problem as yours. I think this may be a design defect in the current 2506 version of Access. We are deeply sorry for the inconvenience this problem has brought to you. Unfortunately, as a community agent, we can only try our best to help you at the technical level. We have no solution for such problems. And this product is beyond the scope of my ability to provide technical support.
It is recommended that you report this problem to Microsoft through the following link. Microsoft values the feedback of every user. Your feedback can help Microsoft better understand the problem. You can follow Microsoft's official updates later. Sincerely hope that this problem can be solved as soon as possible.
Microsoft 365 Copilot app · Community
Sincerely hope that this problem can be solved quickly, thank you for your feedback!
Best regards,
Jess - MSFT | Microsoft Community Support Specialist
It *is* due to a new version and the only fix I've heard which works is to change the Picture Caption Arrangement property to GENERAL. Very, very, lame since I easily have 1,000 buttons that I have to do this to. -Bonnie
As others have mentioned, this issue is occurring with build 2506. build 2505 is ok (for me)
For myself I don't use images on the buttons (picture property is (none) ), but some buttons are appearing with no captions, others are, seems to be random on which ones do and which ones don't.
I changed the picture caption arrangement property from 'no picture caption' to 'general' as suggested by others and that seems to have solved the problem.
2506 breaks more than just images. I now have numerous buttons on my shortcut menus in print preview that no longer work. trying to find a solution now. thanks microsoft for creating problems that we didn't have before....