Hello! Mandy Daniel!
Thank you for posting this in Microsoft Community!
As per checking your shared information, that you wish to use the Azure DevOps components to use it Microsoft Loop for connecting Jira. To set your expectations, that we have limited resources for getting the information here in our end and this is beyond my expertise, as well.
I would suggest for you to post the same questions and description of your issue in our Microsoft Q&A website: Questions - Microsoft Q&A - you can use your Microsoft account and click the Ask a Question button for you to start.
I hope this helps you with your concern regarding for Azure DevOps.
Thank you,
Vince
Microsoft Community Moderator