how to fix the error Error Code: 00000000 Correlation Id: 267cc63060554626a5ece51dd76308ab Timestamp: 2025-07-19T06:30:22.127Z

Hello Thulasi,

Thank you for your post.

This kind of error can feel vague and frustrating, especially when it shows up across multiple apps like Link to Windows, Excel, and WordPad.It typically means something went wrong during authentication or app communication. What You Can Try:

• **Sign Out and Back In:**Sign out of all Microsoft apps (including Excel and Link to Windows) Restart your device Sign back in using a stable internet connection
• Clear Cached Credentials Open Credential Manager (search in Start) Go to Windows Credentials Remove any entries related to Microsoft or Office apps
• Check for Windows Updates: Go to Settings > Windows Update . Install any pending updates—some login issues are resolved with patches
• Repair Office Apps: Go to Control Panel > Programs > Installed Apps Find Microsoft Office, click Modify, then choose Quick Repair
• **Try Web Sign-In :**If desktop apps fail, try logging in via Microsoft Account Portal or Office.com to confirm your credentials are working

Kindly let me Know how it goes.

Best Regards,

James | Microsoft Q&A Moderator.