I'm getting a api-ms-win-core-com-l1-1-0.dll missing error when trying to start the game Wolfensteing the new order

Hello,

I am just trying to start this game I mention in the title. I will provide all the contract I had with epic tech support if that may help. The support staff are all using nicknames, so there's no breach of private data. This is me talking to them, trying to solve this issue.

I inform them in the support web form about the error I get, and ask for their advice.

They replied

Player Support Agent (Epic Games Player Support) Jun 12, 2022, 12:41 EDT Hey there! I welcome you to Epic Games Support! I understand that you weren't able to launch your game due to an error. Kindly be informed that you can try the troubleshooting steps on these link to help with your concern - https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-support-c82/how-do-i-fix-the-vcruntime140-dll-is-missing-or-vcomp110-dll-was-not-found-error-a6451 How do I fix the “VCRUNTIME140.dll is missing” or "VCOMP110.dll was not found" error? - Epic Games Can't find what you are looking for? Let us know how we can help you. www.epicgames.com I hope for your understanding towards this situation. Just ask us if you have any concerns about your account again. Regards, Zephyr Knight

I replied

Hello,

This answer does not fix my issue. The dlls missing are not VCRUNTIME140.dll or VCOMP110.dll

The error I get specifies that the dll missing is called api-ms-win-core-com-l1-1-0.dll

The error reads, and I quote,

Header: WolfNewOrder_x64.exe - System Error

Main body: The program can't start because api-ms-win-core-com-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem.

There's an OK button to close the window.

If reinstalling the game would fix it, I'd do it, but frankly I don't think that'll do anything since the game installed just fine, and gave me no errors, or issues during installation. And frankly, I'd like to avoid it, since this is a 50GB game download, and it takes many hours to download.

I'll be happy to provide info on my system, anything you need in order to help with that specific issue.

Thank you.

They replied

Astro Jack (Epic Games Player Support) Jun 14, 2022, 02:36 EDT Hello there, I am Astro Jack and your case got assigned to me. To diagnose and best assist you with this issue, I need information about your computer. Please provide us with each of the requested files listed below. After you generate the files, please zip and attach them in your reply to this email. We’ll review your issue and get back to you with next steps. --Launcher Logs - https://www.epicgames.com/help/en-US/epic-games-store-c73/launcher-troubleshooting-c82/epic-games-launcher-debug-logs-a3513 --MSInfo file - https://www.epicgames.com/help/en-US/technical-support-c90/general-support-c91/what-is-a-system-information-msinfo32-file-and-how-to-generate-one-a3654 NOTE: Only attach a zip file with the requested files. Thank you in advance! Kindest regards, Astro Jack

I replied

Hello,

I have attached the requested documents inside a zip file named "requested files.zip".

Please give it a look if that will help with my issue.

Thank you.

They replied

Mista 4Life (Epic Games Player Support) Jun 15, 2022, 03:59 EDT Thank you for the tech files provided. I carefully checked them and didn't find any issues. It seems that the issue you've encountered is related to Microsoft Visual C++. Try updating your Windows components from the Microsoft store: - Microsoft Visual C++ 2010 Redistributable Package. - Microsoft Visual C++ Redistributable for Visual Studio 2012. - Microsoft Visual C++ Redistributable Packages for Visual Studio 2013-2021. You can look for those updates here: https://www.microsoft.com/en-gb/download/details.aspx?id=48145 If the issue persists, I highly suggest you contacting Microsoft support here - https://support.microsoft.com/en-US Hopefully, the error won't be bothering you in the future. And feel free to contact us if you happen to have any other questions. Have a wonderful rest of your day! Kind regards, Mista 4Life

I replied

Hello,

You mentioned "store", but I don't use windows 10, I still use windows 7. There is not store in windows 7, and all the updates are automatically installed.

Also I get this error when I try to install either x86, or x64 version from the link you provided.

Microsoft Visual C++ 2015

Redistributable (x64) - 14.0.23026

Setup Failed

One or more issues caused the setup to fail, Please fix the issues and then retry setup.

For more information see the log file,

0x80070666 - Another version of this product is already installed. Installation of this

version cannot continue. To configure or remove the existing version of this

product, use Add/Remove Programs on the Control Panel.

Do I have to uninstall all visual c++ versions, then try reinstalling them?

Thank you.

They replied

Mista 4Life (Epic Games Player Support)

Jun 15, 2022, 11:52 EDT

When I mentioned 'store' I didn't mean embedded Microsoft store. Thanks to your tech files and screenshot I could tell that you're running Windows 7.

Yes, you could try completely reinstalling MSVC++ packages from the link I've provided. If the issue persists you should contact Microsoft support for additional assistance.

Kind regards,

Mista 4Life

I proceded with uninstalling all the VC++ packages, and installed only the one they provided.
This did not solve the issue.
As they twice suggested I ask MS support, since this is a VC++ issue, I did just that.
If you need info on my system, please just ask, just can you help me solve this issue?

Thank you.