I bought a new laptop and wanted to transfer my apps and files, from my old hp laptop, to the new one. So, I went online searching what are the ways available for doing this. I came across EaseUS Todo PCTrans (an software to make transfer between PCs), but then I was worried if it is trustable to use as it is not a product that is put on shelf in Mircrosoft Store. [ People always say that the safest way of downloading apps is from Microsoft Store, not other unknown platforms. Hence, I clicked into the Microsoft Store and look for apps that could do transfer and I found this app called PC to PC Transfer. I COULD'NT BELIEVE IT IS A SCAM. I BOUGHT it for RM19.50, installed it and try using it. IT IS USELESS AND CANNOT PERFORM ANYTHING. It only shows 3 pages and transfer time 1 hour 40 minutes no matter what you click and there is also limited buttons that perform well.
Of course I am pissed that it is a scam app, but what I am more afraid of is whether it contains virus that may harm my new and old laptop as I downloaded on two of them (shown by the app that I am require to select the PCs as Source PC and Target PCs)
So here are my few concerns and things I want to emphasise on:
- Users trust that Microsoft app is the safest platform that they could get reliable apps, but I am really disappointed by it, why such scam app could be put on shelf without anyone noticing it? Microsoft store should tighten their filters before letting apps to go on shelf.
- I would like to get a refund of my money. I knew it was mentioned clearly that a refund is not allowed after purchased, BUT I DID NOT RECEIVE THE EXACT PRODUCT, WHAT I RECEIVED IS AN EMPTY SHELL. The rule 'not allowed to refund' only applies for customers that got their product what I got IS SCAM.
- Will there be possiblities that this PC to PC Transfer App contains virus? Both my laptops are working normal now, but I dont know if there are any virus that could be dormant. Please provide ways to check or ensure my laptop is safe.
You may think that I am overthinking, but I bought a new laptop is for my oversea studies, which means I may need to perform transactions oversea using laptop and storing important documents, so I WANT TO KEEP IT AS SAFE AS POSSIBLE. This incident has caused so much inconvinience to me, I wanted to restore it to factory state but I had setup all other apps and log into accounts with everything prepared, but just stuck in this thing it cost me a lot of time performing my previous work so I would not want to repeat them but at the same time I AM CONCERN OF MY LAPTOP SAFETTY, all of this would not happen if such inappropriate app is not allowed in to Microsoft Store
I reported the app to Microsoft but got no response.
I am not sure why I could not insert screenshots, but above is the complete situation.