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Sound doesn't work (audio services isn't responding)

Anonymous
2021-02-11T18:21:21+00:00

Hi!

I don't know how this happened. My sound worked fine yesterday, but today it doesn't work at all and I don't think I've done anything to mess with it. I have tried restarting my computer several times. At first it seemed like i couldn't do anything with sound - like turning it up and down - it just had a red x on the sound icon. I used troubleshooter and it said that windows audio wasn't working. I looked into it and it wasn't turned on. The problem was then that I couldn't turn it on - it simply wouldn't. In the end I got it to turn on and it says that it's running but the sound still doesn't work. I can turn the volume up and down but I can't play any sound. When I use troubleshooter again it says that the audio services isn't responding.

I have no clue what to do now. I really need the sound to work, since I need to be able to hear others when I'm in meetings. 

Thanks

  • Victoria K.
Windows for home | Windows 10 | Performance and system failures

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  1. Ferdinand Nanalig 24,990 Reputation points Independent Advisor
    2021-02-11T19:02:15+00:00

    Hi Victoria, my name is Ferdinand, I am an Independent Advisor.

    If the troubleshooter didn't work we need to remove the Audio driver from the Device Manager and restart the pc to reinstall it.

    Here the steps to completely remove a Device off your computer.

    Step 1. Use shortcut keys Windows key+ X on Windows 10.

    Step 2. Select Device Manager.

    Step 3. Expand the entry Sound, Video and Game Controllers Right-click the problematic device it is either Realtek Audio, or AMD High definition Audio or High Definition Audio this varies on the audio device installed in your PC and select Uninstall device.

    Step 4. You need to check the option Delete the driver software for this device, and then click the Uninstall button.

    Step 5. Reboot the computer.

    After the reboot please see it the problem is fixed.

    If that still would not work please visit the support website of your laptop or desktop and then download and install the latest Audio driver then restart the PC.

    27 people found this answer helpful.
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  2. Anonymous
    2021-02-12T08:17:02+00:00

    Hi Ferdinand

    I'm happy that you replied, however it doesn't seem like anything has changed. I'm afraid my sound still won't work. Do you know if there's anything else I can do?

    • Victoria K.
    2 people found this answer helpful.
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  3. Ferdinand Nanalig 24,990 Reputation points Independent Advisor
    2021-02-12T09:04:40+00:00

    Lets try reverting the sound driver, please follow the steps below.

    Hit on Windows key and X on your keyboard and then choose Device Manager.

    On the Device Manager, expand Sound video and game controllers, then right click the Sound/Audio (Realtek or AMD or High Definition Audio) driver, then click Update Driver, then click Browse my Computer for driver software, then choose Let me pick from a list of available drivers on my computer, on the next screen you should see a box with the list of drivers for your Audio choose one that has a older date and then click Next, it will Install the driver, once done click close and Restart your PC and then check the sound works on your PC.

    21 people found this answer helpful.
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  4. Anonymous
    2021-02-12T09:59:44+00:00

    It works again! Thank you so much for helping, you are amazing! Have a great day :)

    1 person found this answer helpful.
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  5. Ferdinand Nanalig 24,990 Reputation points Independent Advisor
    2021-02-12T10:17:30+00:00

    I am glad it worked, take care!

    5 people found this answer helpful.
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