Intune not upgrading computers to Windows 11
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Kathy
0
Reputation points
Hello. We are in the process of upgrading our computers to Windows 11, but we're running into the issue of inconsistent deployment where some computers upgrade seamlessly, but others are stalled in various stages of the Windows 11 upgrade. We have turned on the reboot after install function in Intune, but we are still having computers reporting that they have an offer ready and just waiting. Our organization does utilize group policies, but it's hard to even pinpoint which one might be blocking the upgrade.
The computers are in a group where there are policies to accept the Windows 11 update and sleep exempt (we found that Intune was not doing anything if the computers were in sleep mode). Just looking for some advice on how to troubleshoot.
Microsoft Security | Intune | Updates
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Catherine Kyalo 2,380 Reputation points Microsoft Employee2025-06-03T08:34:10.28+00:00 Hi Kathy
Group Policy (GPO) settings can override Intune MDM policies, especially for Windows Update configurations
- If a device has conflicting GPOs (e.g., deferral settings, update source redirection), it may block or delay the upgrade.in this case, use
gpresult /h report.htmlorRSOP.mscon affected devices to identify conflicting GPOs. Pay special attention to:
- Windows Update settings
- TargetReleaseVersion and ProductVersion
- Sleep or power policies
- Sleep Mode and Update Timing
You mentioned that devices in sleep mode don’t proceed with the upgrade. This aligns with known behavior: Intune cannot trigger updates if the device is asleep.
Action: Ensure devices are configured to stay awake during update windows. You can use a PowerShell script or Intune Power settings policy to enforce this
- If a device has conflicting GPOs (e.g., deferral settings, update source redirection), it may block or delay the upgrade.in this case, use
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