Unable to Install Windows Updates

Ahmed Alshatawi 235 Reputation points
2025-05-07T18:56:59.0533333+00:00

Hello,

We have several devices running OS version 26100.1 that have failed to update. Updates are managed through Intune using a ring policy; however, several devices are encountering errors when attempting to install updates, showing error code 0x800f0993. Is there any way to update these machines?

I have tried the following steps but still no luck:
DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow
Reset Windows Update Manually
download the updates from the Microsoft Update Catalog
Download Windows 11 Installation Assistant and run the EXE

Thank you!

Microsoft Security | Intune | Updates
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  1. Pavel yannara Mirochnitchenko 13,406 Reputation points MVP
    2025-05-08T05:30:42.2533333+00:00

    Will there be any helpfull information if you look in Event Viewer into path:

    Applications and Services\Microsoft\Windows\WindowsUpdateClient

    Also Event Viewer's System reveals some of updates activity. Error codes and messages might help you to looking around for more specific root cause.

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