The video screen says “Playback Error”

Dan York 0

How do I get the video in Aggregate Data to populate - The video screen says “Playback Error”

santoshkc 15,600 Reputation points Microsoft External Staff Moderator

2025-04-25T10:16:44.7633333+00:00

Hi @Dan York,

The “Playback Error” in Azure AI Video Indexer usually means the video failed to process or stream. Ensure the video is in a supported format (like MP4), fully uploaded, and processed successfully in the portal.

Try viewing it in an incognito window or another browser to rule out cache issues. The video was indexed properly and has insights. If issues persist, check the “Insights & Logs” tab or reupload the video.

Thank you.
santoshkc 15,600 Reputation points Microsoft External Staff Moderator

2025-04-28T08:10:02.5033333+00:00

Hi @Dan York,

Following up to see if the given response was helpful. And, if you have any further query do let us know. Thank you.
santoshkc 15,600 Reputation points Microsoft External Staff Moderator

2025-04-29T13:25:54.01+00:00

Hi @Dan York,

We haven’t heard from you on the last response and was just checking back to see if you have a resolution yet. In case if you have any resolution, please do share that same with the community as it can be helpful to others.

Thank you.

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