Hello,
Thank you for posting in Microsoft Q&A.
Based on the description, I understand your question is related to recovery.
Try double-click on the encrypted folder or file. You will be prompted to enter the BitLocker recovery key. Enter the recovery key that you saved in your Microsoft account and click Unlock.
Once the drive is unlocked, you should be able to access your files as usual.
Have a nice day.
Best Regards,
Molly
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