Reset mfa for Microsoft Developer 365 program E5 Subscription admin account

N Nuthan Kishore 20 Reputation points
2025-03-12T14:19:40.3333333+00:00

Hello Team,

I hope this email finds you well. I am writing to request assistance with resetting the Microsoft Authentication MFA for my Microsoft 365 E5 Subscription admin account, associated with the email address ******@5w41sv.onmicrosoft.com.

I have successfully reset my password using the parent subscribed account, ******@hotmail.com. However, when attempting to log in, I am prompted for MFA authentication with the message "Enter the code displayed in the Microsoft Authenticator app on your mobile device" and "Verify your identity Approve a request on my Microsoft Authenticator app."

I mistakenly removed my account from the Microsoft Authenticator app, which is preventing me from proceeding past this point. I would appreciate your help in resetting the MFA settings for my account. Please let me know if any additional information is required to facilitate this process.

Microsoft 365 and Office | Development | Microsoft 365 Developer Program
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  1. KYM CHARLESWORTH 0 Reputation points
    2025-10-21T01:56:57.87+00:00

    Sure, I'll provide an answer ...

    I am in EXACTLY the same boat and here is my experience ...
    Sat AM 01:15:00 on hold then support picked up, then hung up before I could get one single word out.

    Sat PM 02:40:00 on hold and then just gave up.

    Sun PM 01:36:00 on hold and then just gave up.

    Mon PM 03:10:00 on hold and then just gave up.

    Good luck

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