Developer technologies | Universal Windows Platform (UWP)
A Microsoft platform for building and publishing apps for Windows devices.
Windows 8 UWP XAML - Popup Keyboard - Loss of Data
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPP%3C/text%3E%3C/svg%3E)
Paul Phillips
1
Reputation point
Hi,
We have a UWP app (via Window store) that has been production for quite a while. Nothing has changed with the app.
Last 6 or 7 months, users have reported that data is not being saved via a TestBox (most of the time it works, but times it fails). The user sees the text entered in the input box, but never saves. No errors being reported.
The problem does not happen if using a Bluetooth keyboard, only via the virtual popup keyboard.
Any ideas?
Thanks in advance, Paul.
Developer technologies | Universal Windows Platform (UWP)
{count} votes
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Nico Zhu (Shanghai Wicresoft Co,.Ltd.) 12,871 Reputation points2019-11-28T03:15:48.847+00:00 The better way is that provide us the code about above issue. I suppose the textbox has not been focused when typing with Visual keyboard.
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Paul Phillips 1 Reputation point
2019-11-28T03:17:11.013+00:00 Hi,
Sorry, I cannot provide the code due to IP restrictions.
The input has got focused and can see the text being entere in the textbox.
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Nico Zhu (Shanghai Wicresoft Co,.Ltd.) 12,871 Reputation points
2019-12-04T08:47:08.46+00:00 This issue only occurs in Windows 8 WinRT App ?
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Paul Phillips 1 Reputation point
2019-12-04T22:27:20.733+00:00 Hi
After some more research into the problem, it happens on Win 10 as well.
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Nico Zhu (Shanghai Wicresoft Co,.Ltd.) 12,871 Reputation points
2019-12-05T06:47:51.793+00:00 Does your app run in tablet model?
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Paul Phillips 1 Reputation point
2019-12-06T00:11:32.57+00:00 Can run in both, but most people will use tablet mode.
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Amy Peng-MSFT 251 Reputation points Microsoft Employee2019-12-26T09:43:58.373+00:00 Thanks for reporting this issue. Based on your description, this issue happens randomly, may I know how often if happens?
We can not reproduce this issue in our side, since you can not share the code in here, could you please try to use the RichEditBox instead of the TextBox to see if it works?
Besides, what is your Windows 10 OS version? Have you tired the latest OS version?
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