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Windows Updates Kill Print-To-PDF-Function (KB4574727, KB4565351, KB4571709)

OneFineAdmin 96 Reputation points
2020-10-26T08:46:02.76+00:00

Hello,

for three months now, after installing Windows Updates, one cannot use any print-to-pdf-features. After uninstalling the updates (KB4574727, KB4565351, KB4571709), it works again. While the updates are installed, neither Microsoft PDF Printer, nor other PDF-Printers (such as PDF24Creator's PDF-Printer) work. The print-jobs go into the queue and one gets a message, that an error has accoured. The print-jobs stay in the queue. SAVING as PDF still works, PRINTING as PDF doesn't. Of Course, uninstalling security updates is not an option. So are there any Workarounds? Print-To-PDF is needed here. Not to be misunderstood: the features are not gone (Microsoft PDF Printer is still installed), they just don't work. It doesn't have anything to do with group policies, as far as I can tell.

Help would be very much appreciated. If the problem has been solved in another thread, a link would be sufficient (unfortunately this is not a good topic to search the internet, because there are far too many unrelated problems discussed).

Best regards,

Windows for business | Windows Server | User experience | Print jobs
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  1. OneFineAdmin 96 Reputation points
    2020-11-17T08:01:55.213+00:00

    Hi,

    sorry for the delay (covid 19 causes a lot of work). We resolved the problem by installing a newer version of pdf24 and by disabling the microsoft print to pdf feature. The solution provided here was just about fixing the microsoft print to pdf feature, but as I wrote, all pdf-printers didn't work anymore after installing the windows-updates.

    Best regards,

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  1. Anonymous
    2020-10-27T06:32:06.43+00:00

    Hello @OneFineAdmin

    Here is a thread for your reference:
    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_other-mso_win10-msoversion_other/microsoft-print-to-pdf-has-quit-working/d205f15b-22d9-4916-81fd-2ac4a9d30a6b

    In addition, you may try below workarounds:

    1. Update drivers manually, and restart your computer;
      35223-image.png

    2.Right-click on the Microsoft print-to-pdf, select troubleshoot. Click on view detailed info from troubleshoot, and check what's the issue found;
    35234-image.png 35280-image.png
    35366-image.png

    3.Find Event Viewer >Applications and Services> Microsoft> Windows> PrintService, enable operational log (here I have already enabled), reproduce the problem again, check is there error message.
    35365-image.png

    If the Answer is helpful, please click "Accept Answer" and upvote it.
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    Best Regards
    Karlie

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