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I am trying to repair a laptop with BitLocker on it. The recovery key is completely lost, and I am attempting to factory reset the computer to reinstall windows. The normal troubleshooting screen factory reset does not work, it returns an error every time. I inserted a windows USB boot drive so I could access the command prompt, but when I do disklist, the only disk to show up is the USB that I am installing windows from. This is extremely frustrating and I am looking for a solution to get this thing factory reset.
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Hello Thank you for your question and reaching out. I can understand you are having query\issues related to Bitlocker. From BIOS please try Disable Secure Boot and TPM and Enable Legacy Boot option then Try to Boot using Windows installation disk. --If the reply is helpful, please Upvote and Accept as answer--
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Windows 10 was using a driver for an Intel Raid Controller which wasn't compatible with Windows 11. Changed the BIOS to not use the RIAD controller and the disk was then visible after rebooting. Computer was a DELL laptop.
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May be the partition some how got hidden. Check this thread how to make it visible:
Same is applicable for Win 10/Win 11.
this did not help, as when I type list volume to try to find the partition to unhide, the only volume that shows up is my USB drive aswell.
Can you see the Drive in BIOS?
